Age Verification & Eligibility Policy

You must be at least 21 years old to access or use the ONE Peptides website, create an account, place an order, or receive a delivery.

If the applicable age of legal majority is higher than 21, the higher age requirement will apply.

Before accessing the website, you may be required to confirm that you meet the minimum-age requirement through an age-gate notice or similar confirmation step.

By accessing the website, using the Services, creating an account, placing an order, or receiving a delivery, you confirm that you satisfy the applicable minimum-age requirement and have the legal capacity to enter into a binding agreement.

Age will ordinarily be confirmed through one or more of the following:

• A website age-gate confirmation
• A mandatory checkout declaration confirming that you are at least 21 years old
• Confirmation of your date of birth
• Agreement that identification may be requested on delivery

By accessing the website, creating an account, placing an order, or completing checkout, you confirm that you meet the applicable age requirement and authorise ONE Peptides, its service providers, and its delivery partners to take reasonable steps to verify this.

In most cases, no additional documentation will be required before dispatch unless further verification is reasonably necessary.

Where reasonably required, ONE Peptides, its authorised service providers, or its delivery partners may request further verification, including valid government-issued photo identification, verification through an authorised third-party provider, or proof of age or identity at the point of delivery.

Additional verification may be requested where:

• Proof of age or identity is requested by the courier before releasing the delivery
• Information provided is incomplete or inconsistent
• We cannot reasonably confirm the purchaser’s age
• An order is flagged for security or fraud review
• We suspect that an order is being placed by or for an underage person
• Verification is required by a payment provider, courier, or applicable law

Any identification provided must be valid, unexpired, clearly show the holder’s name, photograph, and date of birth, and match the relevant account or order information.

ONE Peptides may hold, refuse, or cancel an order where:

• The minimum-age requirement is not satisfied
• The purchaser or recipient refuses required verification
• Age or identity cannot reasonably be verified
• Submitted information is incomplete or inconsistent
• Documentation appears altered, false, or unauthorised
• We reasonably suspect that an order is being placed by or for an underage person

Where a paid order is cancelled before dispatch because verification cannot be completed, any amount successfully collected will be returned to the original payment method in accordance with our Returns, Refunds and Cancellations Policy.

You must not:

• Misrepresent your age or identity
• Use another person’s identification
• Submit altered, stolen, or fraudulent documents
• Create an account for an underage person
• Place an order on behalf of an underage person
• Attempt to bypass or interfere with a verification measure

Such conduct constitutes a material breach of our Terms of Service. ONE Peptides may cancel affected orders, suspend or terminate accounts, refuse future transactions, and take further action where required or permitted by law.

By placing an order, you agree that the recipient may be required to provide proof of age or identity before the order is released at delivery.

The courier or delivery partner may refuse to complete delivery if the recipient is under 21, cannot provide suitable proof of age or identity where requested, refuses verification, or is otherwise not eligible to receive the order.

If a delivery cannot be completed because the recipient fails or refuses required verification, the order may be treated in accordance with our Shipping Policy and Returns, Refunds and Cancellations Policy.

Information collected for age or identity verification may include your age-confirmation status, date of birth, checkout declarations, delivery-verification status, IP address, timestamps, account details, order details, identification information where requested, and related verification records. This information will be processed in accordance with our Privacy Policy.

We may use this information to:

• Confirm age, identity, and purchaser eligibility
• Prevent fraud, misuse, and unauthorised transactions
• Enforce our Terms and policies
• Comply with applicable legal or regulatory obligations
• Establish or defend legal claims

Verification information will be retained only for as long as reasonably necessary for these purposes or as required by applicable law.

If you are a parent or legal guardian and believe that a person under 21 has created an account, submitted personal information, or attempted to place an order, contact us using the details below.

We will investigate and take appropriate action, which may include restricting the account, cancelling an order, and deleting personal information where appropriate and legally permitted.